At Wave Xperienz, we strive to offer unforgettable experiences. However, we understand that plans can change, and we want to make our refund process as clear and fair as possible. Please review the policy below for details on refunds and cancellations.
We at Wave Xperienz are committed to providing the best possible experience for our guests. However, in the event of cancellations or changes, we offer a refund policy to ensure fairness and transparency.
If an event is canceled by Wave Xperienz due to unforeseen circumstances (such as weather or other factors beyond our control), you will be eligible for a full refund. We will notify all attendees as soon as possible, and refunds will be processed within 5-7 business days.
If you need to cancel your reservation, the following conditions apply:
In the case that an event date is changed due to scheduling or logistical reasons, all tickets will remain valid for the new date. If you are unable to attend the rescheduled event, you are entitled to a full refund, provided you notify us at least a week before the new event date.
If you fail to attend the event without prior notice, no refunds will be issued.
To request a refund, please contact our support team by emailing reach@wavexperienz.com. Include your ticket details and the reason for your request. Refunds will be processed within 5-7 business days after approval.
All refunds will be made to the original payment method used at the time of booking.
If you have any questions regarding our refund policy or would like to request a refund, feel free to reach out to us via our support email at reach@wavexperienz.com or call us at 050 939 9545.